“No thanks, we’re not interested…”... that’s one of the worst things a sales rep can hear. You spend weeks or even months building a relationship, investing both time and resources into a potential deal, you hold great sales meetings and yet the deal falls through. Don’t worry, you’re not alone on this one. Given that we’ve all gone through this (and, inevitably, will go through it again), we’re going to share some of the things that we do in order to bounce back from a lost deal.

In a deal cycle, each meeting with a prospective buyer is a milestone activity and a successful one propels the opportunity forward. The meeting is your live “at bat”. With each one, you’re either moving the opportunity forward or you’re not. If your company has a major opportunity and you want the sales team to be fully equipped, or if your sales team is struggling to convert prospects into customers, make sure everyone is following this game plan for how to lead successful sales meetings.

As you’ve probably noticed, sales articles usually deal with what needs to be done in order to close more sales. And there seems to be pretty scarce information about the things that you should NOT do, the tactics that are holding you from getting more customers. So, given that during a recent sales & marketing meeting this topic came up, we’ve tried to put together a list of “don’ts” when trying to close a sale. Let’s proceed, because time is money, right? :)

Given that we, at Nexus, believe in giving you the best possible customer experience, we've extended this mentality to the information we put out. With that in mind, we've decided to invest in presenting the advantages and benefits that a CRM software offers your business once again. Customer Relationship Management (CRM) is the process of tracking and analyzing all of the interactions you have with your customers and prospects. CRM software is a tool that centralizes, simplifies, secures, and scales our customer engagement. So let's get back to the basics on this.

One size does not fit all in most cases. Same thing applies in the sales business. Usually you need to address certain types of target audiences with specific messages and approaches, taking under consideration several deciding factors. So that’s exactly what we’re going to talk about in today’s topic: how to to a correct segmentation of your sales prospects and clients.

Activities are the little but powerful gears that help you move deals forward in your sales pipeline. They represent just about any action (or set of actions) a salesperson makes in attempting to close a deal.

If there’s one thing that we try to teach every new employee, it’s that stories SELL. The simple but relatable stories are an insanely effective tool that makes selling your products and services easier than ever. Chances are, if you aren’t yet using them in your business, one of your competitors is. This is exactly why we’ve decided to share both our own experience with sales storytelling and science backed facts on the matter.

Are you spending a lot of money and time on marketing your products and are you constantly try to improve the way your sales reps are pitching your products, but customers are still not buying? The causes could be a vast range of problems and they might not even have anything to do with your products being bad. We’ll discuss about this in detail today.

As a sales rep (or manager), you prioritize sales productivity. It's a key factor in the success and overall health of a business. If you want to improve your sales rep's numbers, you need to provide them with the tools to accomplish the task. That includes both physical tools (an efficient CRM software, solid lead lists, brochures and other marketing materials) and mental ones (sales training, coaching, and general and constant guidance).

Having an unlimited budget for your marketing efforts would be all wonderful but if you’re like most companies, then you’re more likely to find new customers and increase sales by using other great creative ideas rather than by creating online and offline campaigns. No matter if you’re a sales agent or a marketing specialist, generating leads is going to represent a base for your activity, ranging from anywhere to cold calling to search engine optimization. So where do you start if you are looking for more customers and what are the tools that help you find them? We’ll discuss this in today’s article.

For small businesses that are only beginning their journey towards growth and scaling, finding customers is a real trick. In the beginning, there are only “potential customers” who may even not know about your existence. Your task is to detect them, approach, and convert into buying customers.

I’m usually surrounded by some enthusiastic coworkers. Our sales reps continually discuss strategies of improving our products and stepping up their games, but there’s some part of the whole sales process that almost nobody enjoys doing: cold calling

Getting hung up on occasionally is one of the downsides of working in the sales business. Even the best salespeople might face rejection when making a cold call. Still, that’s nothing to obsess or get discouraged over. You just need to figure out which one of the following sales calls mistakes you’re making and act upon them.

CRM software enables you to get a 360-degree view of your customer, which you can then use to create highly customized offers based on their interests, purchase history and more. After detailing how this type of software can improve your customer service and support departments, let’s take a look at how you can use CRM software to improve the whole customer experience.

2018’s CeBIT was spectacular. After some recent hateful comments have come about in recent years, the organizers took it to a whole new level and offered an outstanding venue and also plenty of space for concerts, events and presentations - for example for the surfing wave of Intel, for robots and autonomous vehicles or for the Ferris wheel of SAP. And just as Nexus does every year, we decided to join in on the fun and become part of the Romanian delegation.

Undoubtedly the sales department is crucial for any company’s survival. High sales represent the ultimate success, while low sales represent one of the reasons for failure.

Customer service and support is, without any doubt, the essential component of any company that wants a healthy and high standard client relationship. These agents’ actions make the difference in defining the overall customer experience. By taking customer service seriously you can transform and develop your relationship with current customers, as well as nourish the one with new ones. An efficient CRM software is going to sustain those efforts and take your customer service and support department to the next level.

Do you think you’re doing everything that’s in your power to help out your sales reps to hit or maybe even exceed their sales targets and objectives? We’ve already mentioned in a previous article the multiple benefits and advantages that a CRM integration can offer you, and cross selling and up-selling were both on that list. So let’s explore this side of the problem and figure out how exactly does this type of software help you out.

So, by now we know that one of the keys to a successful business is to constantly offer customer support and service. But have you ever wondered how customers could help you? Of course you have. You’ve probably already introduced a customer feedback survey or such, right? If not, it’s time you should. Why is customer feedback important and can it help you grow your business? We’ll discuss about this today.

No matter what the size of your business is, investing in the relationship that you have with your clients and in making the employee’s jobs easier, should be your main concerns. The advantages of using a CRM will be noticeable throughout several departments, after a short period of accommodation with all of the gimmicks. In no time you’ll see how there’ll be no more lost information, sales reps won’t have to worry about how to organize their information or how to remember the details concerning their deals and customer satisfaction will be at top level… that’s just to name a few of the benefits of a CRM for any growing business.

What company doesn’t want its sales people to be successful and its clients happy and content? Say you were out on the field and really needed to access some data and maybe even some email exchanges with a certain client? You’d probably need to open at least 3 apps to gather all the information that you need. Well wouldn’t you like to have everything stored in one place and for it to be easily accessed even on the go? We know we do! We figured out that a CRM might just be the solution. Let’s see why.

When you’re about to integrate an IT software into your team’s daily procedures, then the whole company needs to be in line. This whole process has to be a combination of a set of official guidelines and personal involvement. A good project manager is essential and one of the keys to success is represented by good set of internal communication tactics. A Customer Relationship Management software isn’t just a new technological tool, it’s a system that needs a purpose and a strategy.

In the article about what a CRM is, we’ve already made a brief comparison between how a CRM software outperforms an Excel database, but now we’re going to sink in a bit deeper into the problem and shed the light on why your company needs a CRM in order to grow.